VELKI · INFORMATION & SUPPORT
Find the right help for your concern.
Start with the agent’s profile so your concern reaches the relevant published contact.
Find the agent first
Search the agent’s public ID and select the correct role. Open Profile & upline, then go to the Complaint help section.
Follow the published hierarchy
Use the recorded Super/Sub Admin contacts shown on the profile, followed by an eligible Admin where appropriate. For concerns involving an Admin or Customer Service contact, use another published service contact or the official WhatsApp.
Prepare a clear description
Keep the agent role and ID, relevant dates, references and screenshots ready. Explain what happened and the assistance you need. Do not include passwords, PINs or one-time codes.
Contact details only
Opening this page or WhatsApp does not file a complaint. The directory does not provide a complaint submission system, case status or complaint history.