VELKI · INFORMATION & SUPPORT
Check the details. Then connect.
Use the current profile to check the identity and contact information together.
Find the exact role and ID
Search an agent ID, an allowed public name, or a phone number. The same numeric ID can exist under different roles. Use # before the ID for an exact match and choose the relevant role.
Check the current number
Open the profile before using a contact from a saved screenshot. WhatsApp, call and copy actions use the current published number. If a number changed, an exact previous-number lookup can find an unambiguous recorded match; it does not guess from similar numbers.
Read the upline and associated sites
Profiles show the published Super/Sub Admin chain, eligible Admin contacts and site affiliations. A level that is not eligible for publication is labelled unavailable; a missing contact is not replaced with a guessed person.
Use the available support contacts
If the information does not match, ask the published upline, customer service or the official WhatsApp. Keep the agent role and ID with your question. Do not share account passwords, PINs or one-time codes.